Refund

At Zimalstore.online, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, you may request a refund or exchange under the following conditions:

• Return Period: Refund or exchange requests must be initiated within 14 calendar days from the date of delivery.
• Condition of Items: Returned products must be unused, in their original packaging, and in the same condition as when received. Products that do not meet these criteria may not be eligible for a refund.
• Return Process: To initiate a return, please contact our Customer Support team at zimaltradingllc@gmail.com with your order number and reason for return. We will provide instructions for the return shipment.
• Refund Processing: Upon receipt and inspection of the returned item, refunds will be processed to the original payment method within 7-10 business days. Please note that the time for the refund to reflect in your account may vary depending on your bank or payment provider.
• Return Shipping Costs: Unless the item is defective or incorrect, the cost of return shipping will be the responsibility of the customer.
• Damaged or Incorrect Items: If your order arrives damaged or incorrect, please notify us within 48 hours of receipt, providing photographic evidence. We will arrange for a replacement or full refund promptly.

We strive to make the return process as straightforward as possible and encourage you to reach out to our support team with any questions or concerns here: zimaltradingllc@gmail.com